Cancellation Policy

Last updated: 2026

To respect both our time and commitments, the following cancellation policy applies to all services.

Client Cancellations

More than 24 hours before the appointment
No charge. Any deposit paid is fully refunded. You may cancel or reschedule freely and without explanation.

Between 12 and 24 hours before the appointment
A cancellation fee of 25% of the total agreed amount may apply, or any deposit paid will be retained as compensation for the time reserved.

Less than 12 hours before the appointment (including no-shows)
Any deposit paid is non-refundable. If no deposit was provided, a compensatory payment may be required before any future booking is confirmed.

No-show (absence without notice)
Any appointment missed without prior contact is considered a no-show. Future bookings will require a full non-refundable deposit in advance.

Cancellations on My End

I am committed to notifying you as early as possible if I need to cancel a confirmed appointment due to personal, health, or unforeseen circumstances. In that case:

• No fees will be charged to you.
• Any deposit paid will be refunded in full.
• I will prioritize rescheduling at a time that works for you.

Late Arrivals

If you’re late: A 10-minute grace period applies. Beyond that, the session begins at the originally scheduled time and ends as planned. No refund or extension will be granted for unannounced late arrivals.

If I’m late: The session will be extended accordingly, or we’ll find an arrangement to your satisfaction.

Rescheduling

Rescheduling is always preferred over cancelling. If something comes up, contact me as early as possible and I’ll do my best to accommodate your new preferred time.